We are well-known in the industry for our extremely fast delivery. If you hit us right, you can expect your order to be shipped within minutes - almost as fast as Michael Phelps set his world record in the 100m butterfly. Unfortunately, the quick dispatch means that the window for canceling or modifying your order is relatively small. Hurry to contact us as soon as possible so that we can try to accommodate your request before our warehouse packs and sends it to you. If we manage to cancel your order, the funds will only be reserved on your account and released shortly afterward. We only withdraw the funds once your order is packed and ready for shipment from our warehouse. Please note that once you have received the email "Your package from Watery.ie has started its swim towards you!", it is unfortunately no longer possible to cancel or modify your order. At this point, the package has typically already been picked up by the package distributor and is on its way to you. If we have already packed and shipped your order, you always have the option to return it after receiving it. We handle it entirely according to your preferences. You can easily return your order after receiving it through our return portal here: https://watery.ie/pages/return

We would, of course, like to help find a good solution if you have entered the wrong address or wish to change the delivery address. As we quickly process and pack your order at our warehouse, we have only a very short window to change your delivery address. Therefore, we recommend that you contact our customer service as soon as you discover the error. We will do our best to find a good solution. You can easily find our phone number and email for customer support under "How do I contact your customer support?"

You have received your tracking number for your order in "Your package from Watery.ie has started its swim towards you!" It looks like this: Please be aware that depending on your chosen delivery method, it may take up to 48 hours before your package is registered with the distributor, so you may not always be able to track it immediately. The tracking link will only show information once it has been scanned at the freight carrier's terminal and not when it is picked up from us. If you have your tracking number, you can easily and quickly track your package with your chosen carrier: - Delivery with An Post

Nothing is more important to us than ensuring that your package reaches you safely! Therefore, we always do our best to pack them securely and well, ensuring that your items arrive in good condition. We pack in shipping bags made from 100% recycled plastic, as we, like many others, want to take care of our beautiful Earth. Additionally, we have made sure that our bags are easy to reseal, in case of returns or exchanges. If your product is damaged during shipping, we recommend following the procedure described in the section "I have received a damaged product / my package is damaged?"

It's truly the worst thing that can happen, especially when you've been looking forward to it. We are deeply sorry for this, but even with our experienced warehouse staff, mistakes can unfortunately occur from time to time. We sincerely hope for your understanding. However, we are known for resolving such challenges quickly and efficiently. Simply send us an email with your order number and the name of the missing product. You can contact us here: https://watery.ie/pages/contact-watery If you want to expedite the process, you can also attach a picture of the delivery so we can see if it's the courier's handling of the packages that may have opened it and let the product fall out. Afterwards, we will immediately send you the missing product, so you can have it as soon as tomorrow. Internally, we will also investigate what may have caused the error so that we can avoid it in the future. We greatly appreciate your patience and cooperation in resolving this quickly.

If you have multiple orders on our website, unfortunately, we do not ship all items together. Our goal is to ensure that you receive all the correct products as quickly as possible, which is why we pack and ship your orders separately. If you have further questions, feel free to contact our customer service, who is ready to assist you.

It can happen that our return labels sometimes end up in our spam, so we recommend checking it thoroughly. If you still cannot find your return label, please feel free to contact us, and we can look into it further. You can find more information on how to contact us under "How do I contact your customer support?"

It’s never a good experience for you as a customer, and it’s especially unfortunate when we carefully check the quality of each item before it leaves our warehouse. But again, let’s solve this quickly – fast and easy for you (and of course at no cost to you). It should naturally be simple and quick for you if a product doesn’t meet the standard. That’s why we’ve made everything digital in our return portal. Here’s how it works: Go to our return portal: https://returns.reversio.io/watery.ie Select Claim and fill out the form. You’ll be asked to upload 2–3 pictures clearly showing the defect, along with a short description of the issue. This allows our return team to quickly assess the case without unnecessary hassle for you. Once the claim is registered, we’ll handle it right away and get back to you as soon as possible with the next step. If your claim is approved, we’ll make sure you get a solution – either by repairing the product or by sending you a completely new one. So you don’t need to worry about returning the product right away. Just wait for our response, and we’ll guide you further if needed.

We are incredibly sorry that you have received the wrong product. With humans and not robots on our warehouse team, mistakes can happen, although it occurs rarely. We want to resolve the situation quickly and at no cost to you, so we can rectify the error within a day or two. We appreciate your patience and understanding. It only takes 3 steps for you: 1. Start by double-checking if you received a different item than the one you ordered. Is the size just listed differently than on the website? Does the product have the same name as the one you ordered, but our website shows a different picture than what you see? 2. If you have received the wrong item, simply fill out our online return form here: https://watery.ie/pages/return and check the box "Wrong item delivered." After that you will get a returnlabel via email which you can print out and use to send your package back to us. 3. We will receive the wrong product within 1-3 days and immediately send you the correct product, so you will have it within a few days in total. Incorrect items have high priority in our return department. Unfortunately, we need to have the wrong product back first, as we have experienced cases where some customers have received the correct product but then fail to return the wrong product. We apologize for the inconvenience, but it is necessary to maintain the quality of our service. If there is an urgency to receive the correct product, please feel free to contact us after you have dropped off your package at a pick-up point and then send your return link to our email. This way, we can send you the correct product without waiting for the return process. The only requirement is that the package has already been dropped off at the pick-up point and can be tracked via the tracking link. This allows us to handle the replacement quickly and efficiently to meet your needs. All shipping costs are, of course, covered by us.

If you have received the shipping email with a notification that your order has been packed and includes a tracking link, your package is usually handed over to the carrier on the same day. Refer to "When will my package be delivered?" to check pickup times for different carriers. However, there are instances where the carriers may not be as prompt as us in getting your package all the way to you, resulting in delays or, in rare cases, misplacing your package. Follow the steps below if your tracking link shows that it has been several business days since your package last moved: 1. The tracking information on the link is only displayed when the package arrives at the carrier's terminal, not when they pick up the package from us. 2. If the carriers are exceptionally busy, it may take up to 2 business days before the tracking link shows the first update. Unfortunately, we cannot control this, but we consistently follow up to ensure they adhere to our quality agreements. 3. Check your order confirmation, which you received via email immediately after placing the order, to verify if the correct address is provided for the order. Is the address 100% accurate? 4. If it appears that your package is stuck and has been for more than 2 business days, contact us. Let us know if there were any address errors or if everything looks as it should. Our fantastic support team will assist you within a few hours, at the latest within 24 hours. If the package is lost, we will promptly send you a new one. 5. Subsequently, in collaboration with the carrier, we will initiate an investigation to locate the missing package. It is typically found at a depot and then sent to you. If, contrary to expectations, the carrier does not locate the package, we will send a new one to you. You can easily contact our customer service here: https://watery.ie/pages/contact-watery Thank you very much for your patience.

If you can see on the tracking that the package is ready for pick-up at a An Post pick-up point, you can easily go to the pick-up point and collect it. Just bring your tracking number/pick-up code, which you received from your supplier, along with valid identification. If you haven't received your pick-up code, we would recommend contacting the supplier as they will be able to provide you with that information.

On Watery.ie, we offer An Post as an delivery option. However, we can guarantee you: 1. Free delivery for purchases over 79€. 2. Low shipping cost of 6€ on at least one delivery method for purchases under 79€. 3. We pack all orders until 10:00 PM every day, ensuring you a fast delivery.

Here at Watery, we think fast and secure delivery is important. In 99.3% of cases, we offer 3-5 days delivery when you order within the deadlines listed below. Depending on the time of day you order, whether it's a weekday or a weekend and which carrier you choose, it will take 3 or 5 days for delivery. However, we can guarantee that we have a crew at work 7 days a week from 08:00 AM to 10:00 PM, so the last parcels can be picked up by 10:00 PM - even on weekends. To give you an overview, you can follow these starting points where we pick up parcels: Delivery with An Post - Home delivery to your door: Order before 5:00 PM every day of the week = Expected delivery: 3-5 days - Parcel shop delivery: Order before 10:00 PM every day of the week = Expected delivery: 3-5 days You can always use the tracking number sent to you to track your parcel - you will receive it by email immediately after we have finished packing your order. See the question "How can I track my package?" to find out where your parcel is located. Unfortunately, human error does happen - both on our part and on the part of our chosen carriers. It's just as annoying every time, but it's hard to avoid 100%. For us, it may be because we have made a stock error and therefore don't have the item in stock anyway, while for our carriers it may be because they are extra busy or have thrown the parcel away. See the question "You haven't sent my package yet?" if you haven't received a shipping email from us yet and see the question "My package hasn't moved for several days on the tracking link (+2 days)?" if you have received the tracking link but nothing has happened on it yet.

At watery.ie we primarily ship to Ireland only. If you scroll down to the bottom of our website, you can see the various countries where we have webshops. Please visit the shop that is local to the country where you want delivery. On the different country-specific websites, you also have the option to view delivery methods and prices for that particular country. Unfortunately, we do not currently ship to Greenland, the Faroe Islands, and the United Kingdom, as well as countries outside of Europe. However, we are continuously working to expand our delivery area and add more countries to our shipping list.

Speed and delivery reliability are crucial for us at Watery and our customers (everyone hates missing their swim shoes in the suitcase on the way south because the package got lost... yes, we've experienced it too). But with so many happy customers, unfortunately, we can't personally deliver orders, even though we'd love to. Therefore, we rely on well-known postal and courier services. As the next best option (after ourselves), at Watery, you can choose how you want your package delivered: An Post We offer free shipping on orders over 79€ You can learn more about delivery here: How can I track my package? Note: All delivery times are estimates/expected, and there may be occurrences with the distributor or postal service. If you have questions about how to track your order, please read "How can I track my package?"

If you have placed an order but have not yet received a shipping email notifying you that your order has been packed, including a tracking link, one of these two things may be the reason: 1. We haven't reached the packing of your package - Within 24 hours of ordering We process all orders daily, regardless of the carrier used, every day of the year. If you placed your order within the last 24 hours, it might be that we haven't processed your specific order yet. However, there's no need to worry; we will definitely get to your order in due time, and there are no expected issues. So please be patient and wait with confidence. 2. We made a warehouse error - Over 24 hours from ordering If more than 24 hours have passed since your order, and you haven't received notification that it has been shipped, it could unfortunately be due to a warehouse error involving one or more of your ordered products. We deeply apologize for this and regret any inconvenience caused. When it comes to people like you and me handling, counting, and packing orders, occasional errors are unavoidable. We hope you understand, even though it only happens in 0.3% of our orders. If your order is affected by this, our warehouse will try to contact you via phone or email as early as the day after your order. The purpose is to collaborate with you on a solution, either by offering an alternative product or by sending what we have available. If we cannot reach you, we will repeat the attempt the following day. If we still cannot contact you, we will send what is available in stock and remove the missing items from the order. This ensures that you still receive your package as quickly as possible. If you are aware of this situation, feel free to contact our customer service for a quicker resolution: https://watery.ie/pages/contact-watery

No, unfortunately it is not possible to use more than one discount code and/or voucher on the same order. The two cannot be combined on the same order either. Our system simply does not allow it. It is also not possible to add an additional discount code or discount after the order has been placed and confirmed with us in the form of an order confirmation sent by email. Even if it is written in the comments field when placing the order.

You can of course do that with store credit. However, it does not apply to discount codes. So if you have store credit of 15 EUR but only use 10 EUR on your order, you will have 5 EUR left for the next time you shop with us. So, for example, if you have a voucher of 15 EUR. but only spend 10 EUR. on your order, you will have 5 EUR. for next time.

Our hearts go out to the Irish swimming clubs and we always like to do our best to support our swimmers. That's why we also successfully offer club and/or discount codes to multiple irish swimming clubs already and are open to your swimming club as well? You can read more about what we offer on our club and discount deals page here: https://watery.ie/pages/discount-codes-for-watery-ie If your club also needs a fixed discount agreement or club agreement with Watery, please contact us with your club information including the number of members, the type of solution you want and the reason for your desire to work with Watery, and we will get back to you as soon as possible with our more specific options for your club. You can easily contact our customer service here: https://watery.ie/pages/contact-watery

Yes, we certainly do - and over the years we have made more than 70,000 of them for more than 50 different swimming clubs, associations, confirmations, etc. And we can probably help you with whatever you need. However, you need to know a few things before you contact us with your wishes. Minimum per order is 100 pieces. The price varies from EUR 8,70 to EUR 12 excl. VAT per item - depending on the number, number of colours, number of different logos and whether it is name printed or not. We can make a maximum of 2 different prints per swimcap. We can make normal swim caps, long hair swim caps and competition swim caps. Delivery time is 5-6 weeks from approval to receipt. If this still sounds like something for you and your project, please send us an email with the following information. - Number of swimcaps - What basic colour should the swimcap have? (light green, black, pink, etc. - we have 22 different possible colours. We have all possible colours in our signature swim caps here: https://watery.ie/search?q=signature - Send logo/print as either a PNG, SVG or JPG file and the colour you want it to be - Desired delivery date - Delivery address - To which company/organisation and which email the invoice should be sent to, including CRN, address and email Once we have all this information, we can make you a non-binding offer including a picture of what the swimcaps will look like, which you can either accept or decline. You can contact us here with your enquiry: https://watery.ie/pages/contact-watery

Everyone is a bargain hunter. We know it. But unfortunately, we're not particularly fond of discount codes. Instead, we prefer to have fixed low prices that all our customers can enjoy. You can always see all usable public discount codes here: https://watery.ie/pages/discount-codes-for-watery-ie We don't partner with any external websites for discount codes, so you won't find any there. The only place we send out exclusive discount codes/offers is to our email subscribers. This happens once in a while and is always only for these subscribers. You can sign up here in the future. Unfortunately, we are not able to offer other discount codes / vouchers.

We're glad you do! You can quickly sign up here: https://watery.ie/pages/newsletter

If you wish to unsubscribe from the newsletter, you can do so HERE: https://watery-ie.myklpages.com/p/watery_unsubscribe

If you have a discount code from our newsletter, a voucher, or similar, be sure to use it! Simply enter your code when you proceed to the cart and are about to enter your personal information. If it is approved, the discount will automatically be deducted from your order, and you will see the amount changed. When entering codes, there is no distinction between uppercase and lowercase letters. Three things to be aware of when using discount codes: 1. Unfortunately, it is not possible to use a discount code after you have completed the order, even if you accidentally wrote it in the comment field or similar. 2. If you discover within a reasonable time that you have a discount code you haven't used, we may be able to cancel your order so you can place a new order with your discount code. You can find more information on our website      under "Can I still cancel or modify my order?" 3. A discount code cannot be combined with other discount codes. In some cases, the code may not be applicable to already discounted products (this will be specified).

Yes, it certainly is! If we see good opportunities for a joint collaboration that benefits both parties, we are very interested in working together. However, it's important to emphasise that we don't work with everyone. So make an effort to describe the collaboration and what we can do for each other. For sponsorship / influencer collaboration, please contact hanskristiankok@watery.dk. For club collaboration agreements, you can read more about this here: https://watery.ie/pages/club-agreements For other types of collaborations, we need information such as - What do you want to get out of it? - What does Watery get out of it? - How will the collaboration take place? - Who are you? Send this information to us by email here: https://watery.ie/pages/contact-watery Please note that we will only get back to you if it is of interest to us.

A Watery voucher is valid for 2 years from the date of issue. After the expiry date, the voucher can no longer be used. It is also not possible to extend the validity of a voucher. If you have lost your voucher or have forgotten your voucher, please contact us and we will be happy to check our system to see if we can find it. You can easily contact us here: https://watery.ie/pages/contact-watery Our voucher codes are always time-limited, usually for 48 hours. If you do not redeem the discount code within that time, it is unfortunately not possible to restore the discount afterwards. In that case, you'll just have to wait for a discount the next time it is sent out.

Unfortunately, we do not offer the option to pay by invoice, EAN or bank transfer as a private person. However, we do offer companies / municipalities to pay by invoice / EAN for orders over 270€ by agreement with us. Contact us here: https://watery.ie/pages/contact-watery by email. However, we require payment in advance before dispatch of goods. Please see "What payment options do you offer?" to see the full overview of possible payment methods.

We always pay all your payment fees regardless of payment method. We hate the idea of having to worry about fees when shopping online, so we've made sure you don't have to when you shop with Watery. You only pay the price of the goods at Watery. No hidden fees.

We recommend that you please never open links or attachments from other emails than our own. You will always receive your emails, order confirmations and delivery confirmations etc. on our support email: support@watery.ie Should you have any further questions for our customer support, you can read more under "How do I contact your customer support?"

Should you need help, our customer support team is always ready to assist you. We are available by email, chat and phone every weekday from 7:00 AM - 3:00 PM and 5:00 PM to 9:00 PM . We are also available by phone on weekends, Saturdays from 10:00 AM - 4:00 PM and Sundays from 2:00 PM - 10:00 PM. Below you will find our contact information for email and phone: E-mail: support@watery.ie Phone: [+353 818 882 475](tel:++353 818 882 475)

All payments are processed through the Danish company Clearhaus and are securely encrypted by SSL, so you can feel completely safe and secure when shopping with us. Neither Watery nor anyone else will see your personal information. Clearhaus is certified with the highest PCI standard, which requires the use of more than 200 security controls. Together with Clearhaus, we ensure that Watery is one of the safest places you can shop online. Watery SSL certificate. At Watery, we keep our site very secure, whether it's our server or platform. We always make sure to use the latest security updates available. This also applies to the SSL certificate that Watery.dk has. Furthermore, all our pages run through a secure HTTPS connection using secure 256 bit encryption. HTTPS encryption is a pairing between you and our servers to ensure that no one can see your personal information. You can always check if a website uses a secure HTTPS connection by looking for a small padlock icon and a clear message with "HTTPS" in the address bar.

It's only fair. And we'd love to help you with that. Simply contact us and we'll make sure all your information is deleted from our systems. You can easily contact our customer service here: https://watery.ie/pages/contact-watery

If the payment fails, is declined or otherwise causes problems, please follow these 4 steps: 1. Go back from payment/checkout and try again. In the vast majority of cases, this is a one-off technical error. 2. If it still doesn't work, please try another payment option/card. 3. Please note the error message you receive or the problem you are experiencing and the payment method you have chosen. Please take a screenshot of your problem if possible. 4. Please contact us here: https://watery.ie/pages/contact-watery with the above information and add any other relevant information, such as the device and browser you are using. 5. We will contact you within hours, maybe even minutes, and get your issue resolved! Should you experience any issues with verifying your payment, please contact us so we can see if we can help you through it in another way.

Our headquarters, office and warehouse are located in Horsens, Denmark. Here's what you're probably looking for: Watery ApS CVR: DK39718626 Norgesvej 5 8700 Horsens Denmark E-mail: support@watery.ie Phone:+353 818 882 475](tel:++353 818 882 475) If you want to read more about us, our history and meet our employees, please click through to this section: https://watery.ie/pages/our-story

All personal data you provide to us is 100% secure. We have a secure server with a secure encrypted HTTPS connection. You can read much more about this in our section "Is my payment information secure?". To shop at Watery, you must provide your name, email and address. We only use this information to send your order to the right place, send you an order confirmation email and an email update that your order has been dispatched. - We will never pass on your information to a third party and never share your data elsewhere. - We will never send you unsolicited emails. You will only receive emails from us if you sign up for our newsletter. - We only store your name, email and address in our system for accounting purposes in accordance with the Danish Bookkeeping Act. If you have any questions regarding payment security, please read our section "Is my payment information secure?". Otherwise, you are also very welcome to contact us with further questions.

Nothing is more important to us than your security. This applies to your card details, your personal information and your behaviour on watery.ie We cannot see or have access to your card details. This is done through our partner Clearhaus, which we do not have access to. See more in our section "Is my payment information secure?" Your personal information such as name, address, phone number and email can be seen by our employees, but will not be used for anything other than dispatching your order or contacting you in case of problems with your order. Read more in our section "We care about your personal information" You can also read more in our privacy policy here: Watery guarantees. We will NEVER see any of your personal information that you use for payment, such as your card details. See more in our section "Is my payment information secure?" We take your personal information very seriously and will never pass it on to a third party. Read more about personal data in our section "We care about your personal information" We never withdraw the amount from your order until we have packed and dispatched your parcel from our warehouse. That way, you won't end up paying for something you don't get. In rare cases, however, it may be necessary to charge the payment earlier if it is a long pre-order where the reservation of the amount would otherwise expire. If this is the case, it will be clearly stated on the product page before purchase, both in the headline and in the description. We have a 365-day full return policy if you want an exchange within the same product category or a store credit*. Read more in our section "How long is my return period?"* You will receive an invoice/delivery confirmation with your products and an order confirmation by email as soon as you have ordered goods from our site. Apart from that, we are just an ordinary Danish company, Watery ApS with our Danish CVR no. 39718626, which is located at Norgesvej 5, 8700 Horsens, where our 35 Danish colleagues work from and where both office and warehouse are located. If you are still in doubt, you can read more than 10,000 Danish reviews of us on our Trustpilot here: https://dk.trustpilot.com/review/watery.ie - over the years since the start in 2016, we have had more than 200,000 customers through the shop.

At Watery.dk we accept the following payment methods: Mastercard, Paypal, Visa, iDeal, Trustly. If you are unsure whether we can accept your payment method, you can easily check when ordering if it is accepted. See the section "Can I pay by invoice, EAN or bank transfer?" for information about these payment methods. We hope you are able to pay with one of these payment methods - and if not, please contact us here: https://watery.ie/pages/contact-watery if you use another, so we can add it in the future. In 2021, it became even safer to pay by card due to a new EU directive. This means that when using card payments (Visa and Mastercard) you will be asked to verify your payment through "3D Secure". This process only goes through your bank, but should you experience problems verifying your payment, please contact us here: https://watery.ie/pages/contact-watery, so we can see if we can help you through it in another way.

We only withdraw your money once your order has been dispatched. This happens automatically when your order is marked as dispatched in our system and you receive a tracking link. Please note that for certain credit cards, the amount will be reserved immediately. This does not mean that the money has been withdrawn, but that it is ready to be withdrawn upon dispatch. As soon as you have received the email "Your parcel from Watery.ie has started its swim to you!" it means that your parcel has been dispatched from our warehouse and we will deduct the money. In rare cases, however, it may be necessary to withdraw the money earlier in the case of a long pre-order, where the reservation of the amount would otherwise expire. This will be clearly stated on the product page before purchase in the header and in the description if this is the case.

The money will always go into the same payment method as used during the purchase. This means that the account the money is debited from is locked and the money will in any case always be returned to the same account. For example, if you have purchased through one of our instalment payment providers, the money will automatically be returned to that payment provider and they will then refund the money to you. If you have any further questions, please feel free to contact us at our customer support, which you can find under: "How do I contact your customer support?"

You can certainly do that. In that case, it's just a regular online order here on watery.dk, where you can add the company name during the payment process. After completing the purchase, you will automatically receive an order confirmation, which you can use as an invoice for your accounting. After the purchase has been paid, you can also request an additional invoice. For orders over 670€, it is also possible in some cases to purchase on invoice / EAN. Read more about it in our section "Can I pay by invoice, EAN or bank transfer?".

We would love to be able to place your order with you over the phone, but unfortunately, it is not an option as payment cannot be processed by us, solely for security reasons. So, unfortunately, we cannot offer that. However, please feel free to contact us: support@watery.ie, and we can electronically guide you through the entire process while you complete it on your own computer/phone.

On many of our products, we offer quantity discounts if you buy 2, 3, or 4 pieces of the same product. This will be indicated on the product page if this is an option. However, this only applies to the exact same variant/size. If it is not mentioned, it means that, unfortunately, we cannot provide you with a quantity discount on that product. However, for orders of over 30 pieces of the same product category, we will consider the possibility of creating a special offer. This is not applicable to orders under 30 pieces. Contact us here: support@watery.ie if you would like a quote for these larger quantities - we will get back to you within 48 hours with an offer.

Yes, we understand the challenge, and we want to help you get the correct size from the start! On all product pages with size options, you will find a button that says "Find your size." When you click on it, a visual guide, a size chart, and instructions on how to measure your body will appear on your screen. Here, you have the opportunity to take your body measurements, such as height, chest circumference, waist circumference, or weight, so you have all your precise measurements. Afterward, you can easily refer to our size chart to find the right size based on your body measurements. Alternatively, you can find all our size guides for our many brands here: https://watery.ie/pages/size-guides-overview

Behind the screen, we work hard every day to make the shopping experience as easy, clear, and fast as possible on watery.dk. But we'd be more than happy to guide you through with this step-by-step guide: Go to watery.ie (this is the homepage). From here, you can either find your product from the menu at the top or search for it. On the product page, click "Add to Cart." Your cart will then open from the side or across the screen. Click "Go to checkout" and fill in your information, choose your delivery method, and finally, your payment method. Voila! You'll arrive at a page titled "Thank you for your order," and you can be sure that your order has been processed by us. You will then receive an order confirmation within 10 minutes. If not, you can read "I have not received my order confirmation?" If the technology is acting up, you are always welcome to contact our customer service to guide you through the process from the homepage to placing the order.

If you have accidentally placed two identical orders, ordered an item twice by mistake, or have other changes to your order before it is shipped, please contact us immediately. If we have already shipped your order, you can always return the item. The package is dispatched from our warehouse when you receive the email titled "Your package from Watery.ie has started its swim." You can then choose to exchange the item for another or get a refund. We do what suits you best. Returning or exchanging a product.

Please contact us here: https://watery.ie/pages/contact-watery, as soon as possible so that we can help correct it promptly. Please note that we can only change the information before the order is shipped. If you have received an email titled "Your package from Watery.dk has started its swim," it means that your order has already been shipped, and therefore, we can no longer make any changes to the order. However, we can still ensure that the email, name, or phone number is corrected to ensure that tracking links, etc., are sent to the correct email and recipient.

Your order confirmation is sent to the email you used during your purchase. But if you haven't received it, here are 3 quick steps: 1. Wait 5-10 minutes. It can take up to 10 minutes from completing the order to it appearing in your inbox. 2. Check your spam folder. It's often there by mistake when customers can't find it. 3. If it's still not there, please contact us: support@watery.ie. In almost all cases, this is because the email address has been entered incorrectly and cannot reach you. Our customer service can quickly correct the email, also on your shipment, and resend the order confirmation to you - ensuring that you also receive the tracking link.

The reason you can't see the images is most often related to the acceptance of cookies when you entered the website. If you do not accept all cookies, including preferences, statistics, and marketing, some images may not appear on the website. Therefore, all fields must be accepted. To enable the option again, follow these steps: Computer: Go to watery.ie Open an incognito/private window by pressing Ctrl + Shift + N There are no settings in your browser in this mode, and the images should appear again once you click "Allow all cookies." Mobile/Safari: Open Safari/Chrome on your mobile Tap the "Tabs" button Tap the number of tabs to see the "Tab Groups" list Tap "Private" and then OK There are no settings in your browser in this mode, and the images should appear again once you click "Allow all cookies." If it still doesn't work, we recommend trying on another computer/mobile or in another browser - it should work then. Alternatively, if you don't wish to accept cookies, you can still shop on watery.dk by contacting us. Our friendly customer service colleagues will guide you through the products on watery.ie, helping you choose the right items.

At Watery.ie, we have dynamic pricing and continuously run new offers. Unfortunately, this means that we cannot offer to refund the difference on an item that is discounted a few days after your order. Your price is valid when your payment is completed - as a customer, you have accepted the price of the item. If you wish to have the product at the better price and you have received the item, you are welcome to return the item as a regular return (costs 9,5€) and then purchase the product at the new price online instead. However, we are confident that the next time you need new swim equipment, there will be another good offer waiting for you.

We have created many product recommendations, which are available online on our website. You can find them here: https://watery.ie/pages/product-recommendations-from-watery If you cannot find a recommendation for the type of product you are looking for, you are always welcome to contact us: https://watery.ie/pages/contact-watery

Yes, all our prices on Watery.ie include Irish VAT (23%). At Watery, you always only pay for the product's price and any applicable shipping – nothing else. The price you see on the product page is the final amount you will pay for the item (including 23% Irish VAT).

Yes, you certainly can. You'll find our giftcards right here: https://watery.ie/products/gift-card?_pos=1&_sid=aee35cb01&_ss=r, where you simply choose the desired amount, make the payment, and it will be automatically sent to you via email, ready to be presented to the lucky recipient within a few minutes. Please note that the gift card cannot be exchanged for cash afterward but can only be used for purchasing products. The gift card is valid for 2 years from the date of order.

We order products from all our suppliers every week to ensure that we always have as many of our products in stock as possible. If you see individual products that are not in stock, it is often because the supplier/brand also doesn't have them in stock right now. So, even though we would like to, we cannot order a product based on your request simply because the supplier/brand doesn't have it in stock at the moment. Read more in our section "When will out-of-stock products be back in stock?" If you have a request for an entirely new product that we don't carry, unfortunately, it's also not possible to order it on demand. For instance, if you've seen a product on an American website that we don't have, it's likely because it's a product or color exclusively available in that region, and our European suppliers may not have access to it or be able to source it. We hope for your understanding.

Unfortunately, it is not currently possible to order items with prints. However, swimcaps with prints can be ordered for larger quantities. If you wish to order swim caps with prints, please contact our support here: https://watery.ie/pages/contact-watery, and they will be happy to assist you further.

We are an online-only shop, in which we take pride as champions in Denmark. Therefore, it is only possible to order and view our products online. Even though you don't have the opportunity to visit us and try the product in person, you can easily exchange the color or size through our free returnsystem for exchanges here: https://watery.ie/pages/return. And, of course, you have 365 days to do so. We work hard to ensure that product images accurately represent the physical item, its appearance, and color, and we provide images from all angles. Additionally, you are always more than welcome to contact us here: https://watery.ie/pages/contact-watery if you are looking for a specific item, have questions about a product, or would like a different image of an item if you find the pictures on our website unsatisfactory. There will certainly be one of our fantastic employees ready to assist you—see opening hours here: https://watery.ie/pages/contact-watery

If a product is no longer on the website, unfortunately, it means that the item has been discontinued and will not be restocked. Once a product is discontinued and removed from the website, we are unable to replenish it. It's indeed regrettable, but to continually introduce new products to our range, we must phase out older ones. Often, it's not our decision but rather made by the suppliers/brands, who typically rotate their product offerings every six months to a year. Fortunately, we have over 2,500 products available online at watery.IE, and there are surely other exciting products that might be of interest to you instead.

Over the years, we have sold +50,000 paddleboards, but in a few cases and over time, some boards may experience 4 challenges that are not defects but require some adjustment to the board. You can easily and quickly do this yourself, so it is not a warranty claim. These are the 4: ***1.***The valve is not airtight?     In some cases, the valve may loosen during transport from the supplier to us. Therefore, simply tighten the valve upon receipt to prevent air leakage. This may also be experienced after extended use. It's easy and quick with the      following procedure, as shown in our video: https://www.youtube.com/watch?v=WIui-La1Rpw 2. Pump does not show pressure?     You might think: The pump isn't working if it's not showing anything? However, this is not the case. Naturally, the pump will only register on the gauge when there is a certain resistance inside the board. So, just keep pumping,          and when the resistance becomes sufficient, the gauge will start to move. Watch a video here demonstrating how to pump your paddleboard. 3. The valve does not seal?     Is all the air escaping when you remove the pump from the valve after inflation? It's a typical problem, but you just need to make sure you close the valve BEFORE pumping. This is done by pressing down on the valve and then        turning it. Once the valve is closed, you can attach the pump, inflate the board, and remove the pump again - and presto, no air will escape. 4. Coating detaches from the board?     In rare cases, the coating may come loose from the board over time with use. Fortunately, all our boards come with glue for reattachment, included in the repair kit in the orange container. We occasionally see dents in the coating as well. This is something that cannot be avoided, especially if the board is left in the sun when not in use (the sun heats the air inside the board, causing it to expand and create small air bubbles between the board and the coating). To remove these dents and release the air, we recommend using a small needle to make a hole in the coating, allowing the air to escape. If you have any doubts about other aspects of your paddleboard, feel free to contact us here: https://watery.ie/pages/contact-watery, so we can help address your challenges or questions together.

Our headquarters and warehouse are located in Horsens, Denmark, where we started our business in 2017. Our address is: Watery ApS Norgesvej 5 8700 Horsens Denmark

If an item or size is sold out, it is usually not possible for you to pre-order it. It will be indicated on the product page if pre-ordering is available. If the product may be restocked, you will have the option to click on a button on the product page that says "Get notified when back in stock." By doing this, you will receive a notification when the product is back in stock. In some cases, the expected restocking week may also be mentioned. There is no guarantee that the timing is accurate.

We know - returning gifts is sometimes a hassle. Unfortunately, this is also the case with us when it comes to refunding money to someone else's card or even a different card than the one originally used. For security reasons, we cannot refund money to a card other than the one originally used. In other words, it's not up to us to decide this. But we do have a couple of other options: 1. get the refund on the originally used card also either coordinate internally or contact your card issuer for assistance in receiving a refund, even if you no longer have the card. 2. Get a voucher for the amount instead. This will save you the return costs on top of that.

If you have regretted your order after it was shipped, but have not yet picked it up in the parcel shop, it is unfortunately not considered a valid return and you cannot simply leave it in the parcel shop and wait for it to be sent back. This is because we do not have any order information on your return and what you want to do with it. To avoid delays, we recommend that you pick up the package, fill in the information in our returnsystem here: https://watery.ie/pages/return and then send it back to us. This will ensure that you get your money back or exchange your order safely and even faster.

We discourage our customers from sending multiple orders back in the same shipment, as it can make it a bit challenging for our returns system to process your cases correctly. We therefore prefer that you split them up to make sure they are processed correctly.

Whether you have to pay for the return depends on the reason and the desired return. Regardless of why you want or need to make a return, it is done through our return portal, which you can find here: https://watery.ie/pages/return - where all reasons are listed. But let's try to list the reasons below and the associated costs: 1. a regular return/refund (cancelled purchase) You have received one or more products that you don't want to keep. Sometimes this is the case. In this case, EUR 9,5 will be deducted from your refund for using our return label when the return parcel is received and processed. 2. An exchange If you're exchanging one or more products, using our return label is free of charge and at no cost to you. 3. Get a voucher We offer that instead of a regular refund, you can receive a credit voucher for Watery.ie, which will be sent by email. You will also receive a bonus added to your voucher, the amount of which is shown in the return portal. 4. Wrong item delivered This is of course our mistake and therefore the return with our labels does not cost anything. Neither back nor forward to you again. 5. complaint In this case, you just create a case in our return portal, which can be found on this page: https://watery.ie/pages/return. We will of course pay for the label for this and also for sending a new/repaired product back to you. The claim will be pre-approved by a team member after you have created the case in the portal. 6. Missing an item in the shipment In this case, simply contact us here: https://watery.ie/pages/contact-watery,and we will send the missing item at our expense. So, in general, returns: - Exchanges are free of charge - A regular refund costs EUR 9,5. - Voucher + bonus are free

We know that sometimes it can be difficult to be patient. Unfortunately, we can't take any action on your return until we receive your return parcel from An Post. However, you will automatically receive an email at the exact moment we do. You will automatically receive an email the moment we process it. You can therefore rest assured that you will be notified immediately – completely automatically and exactly at the same time we do it. Normally, An Post takes 3-5 business days to deliver the parcel back to us once you've dropped it off at the parcel shop. Once we receive it from An Post, we process all returns within 24 hours of receipt. Overall, this means handling within 5 business days. In some cases, it may take a few days longer. So if you haven't heard from us within 10 days, you are of course welcome to send us an email here: https://watery.ie/pages/contact-watery, and we will help you in co-operation with An Post.

Our returns process is quick and easy for you - we also believe there are many more fun things in life to spend time on :) Especially looking for printers, so of course we've made sure you don't need one. Our return and exchange process consists of 3 steps: 1. fill out our online return label 2. Send the package back 3. Our warehouse will process your return Step 1 - Fill in our return label: Go to https://watery.ie/pages/contact-watery Enter your order number (found in your order confirmation) and the email address you used when placing the order. Click on “Select items” and mark the product you want to exchange, as well as the size or color you want instead. The return portal automatically deducts the price of the returned product from the new product. Shipping on the new order is completely free. If the price of the product has increased since your purchase, you will receive the difference as a gift card. Then click on "return item" and you will afterwards receive a new email with your return label, where you can either write the 9-digit code on the outside of the package or print our return label. Step 2 - Send the package back to us: Pack the products you want to return securely. You can use the parcel bag that we originally sent the package in, as it has double-sided adhesive. It's easy and environmentally friendly. Make sure that all products have the original packaging around them as when you received them. This is required for a successful return. Drop off the package at your nearest An Post parcel shop. You can find the nearest one here: https://www.anpost.com/ (We only use An Post for parcel returns.) Within 3-5 business days from when you drop off the package, An Post will deliver it to us. Step 3 - Handling at our warehouse: Within 3-5 business days from when you hand in the package, An Post will deliver it to us. We then process all returns within 24 hours - not on the weekend. All in all, the process from creating the return to processing it is done in less than 5-7 business days. And made easy for you, too. Find quick answers to your return questions: If you are unsure about the cost of your return, you can read more here on our return page: https://watery.ie/pages/return If you have received the wrong product, you can read more in our FAQ answer under "I have received the wrong item?". If you have received a broken product / the package is damaged, you can read more in our FAQ answer under "I have received a broken product / my package is damaged?" Are you still unsure about the return process? Then you are always more than welcome to contact our customer service - they will be happy to help you :)

We only use An Post for returns. We always do our best to process your return package as quickly as possible. When you drop off your package at a parcel shop, you will receive a parcel number from our suppliers. You can track this parcel number on An Post's website, so you can always follow your package: https://www.anpost.com/Post-Parcels/Track/Search As soon as we receive your return, it will be processed within 24 hours and you will hear from us.

Of course, we would like to help you find a good solution if you end up with a product you didn't need/want after all. To take the stress and hassle out of returns, we have extended the statutory 14-day right of withdrawal to a 30-day full return policy. In addition, we offer an extended period of 365 days if you want an exchange within the same product category or a voucher. This applies from the day you receive the product until the day you drop it off at a parcel shop. However, the product and packaging must be intact and it is important that the product has not been used. You can click here to read more about how to return a product: https://watery.ie/pages/contact-watery

Naturally, we have a warranty on all our products, so we ensure that our customers have a 2-year warranty. Basically, we cover all product faults that are not directly caused by your use. If it should happen that your product breaks within the warranty, please create a case in our return portal, which can be found on this page: https://watery.ie/pages/return. In the portal itself, you need to provide a description of the issue and attach a photo of the defect. One of our employees will then handle your situation  as soon as possible. If your complaint is approved via email, you will be informed whether you need to send the product back through our return system here: https://watery.ie/pages/return for repair or replacement, or whether we will simply send you a new one immediately (depending on the value of the product). In this process, you must of course make sure to claim the defect within a short time after you have discovered the defect. If you complain within 10 days of discovering the defect, the complaint will always be considered timely. If you initially receive a defective product, you must notify us immediately. Read more about the process under "My product is broken, what should I do?" If your complaint is approved through the portal, you will either receive a return label that can be used to send the product back, or in some cases, you will simply receive a new product right away instead

We're really sorry to hear that! Broken products are not cool, so we will do our best to make everything right again. Please create a case in our return portal, which can be found on this page: https://watery.ie/pages/return,. In the portal, you need to provide a description of the issue and attach a photo of the defect. As long as you are within the 2-year warranty period and make a claim within a reasonable time.

We're sorry to hear that. Unfortunately, this is a situation that can occur if you have returned the parcel in the same packaging without removing the original parcel label or clearly marking it with a cross or lines over it. Therefore, you will unfortunately have to pick it up again and make sure that the old label is now covered up, after which you can use the same label you originally created in the returns portal.

We have created our return system, which can be found here: https://watery.ie/pages/return to make it quick and easy for you as possible - but also for us. Therefore, we only accept returns that are sent through our return system with An post. We hope you will respect that. Here, the package is insured and we can track it along the way. The alternative is that if you send the package back yourself without using our system, we will not have tracking on your return. This means that the responsibility for the package and its safe arrival to us lies with you, and furthermore, we cannot know what you want to happen with the return if you have not filled out our procedure first. We do not receive or accept return packages that are sent COD or to a parcel shop.

An eternal question - but don't worry, it's super easy and straightforward! All orders are followed by an order confirmation, which is sent by email. This is the 6-digit number starting with "IE" (this "IE" is part of the order number). For example, your order number could be IE123456. If you can't find your order confirmation, check SPAM first, where it would otherwise be located. Alternatively, you can also find your order number on the shipping label attached to your received shipment.

If our return portals can't find your order at first, we recommend that you check if your information is correct. You can find our return portal here: https://watery.ie/pages/return It should be your original order number and the original email address you entered. In addition, remember that the order number must be written in exactly the same way as in your order confirmation - i.e. with "IE" in front and without spaces before the number. In addition, it may be because the right of withdrawal has expired, which is why the return portal will automatically reject your return. If your order was placed more than 2 years ago, this is why. If it still doesn't work after these checks, just contact us so we can fix the problem. You can easily contact our customer service here: https://watery.ie/pages/contact-watery