Yes, all our prices on Watery.ie include Irish VAT (23%). At Watery, you always only pay for the product's price and any applicable shipping – nothing else. The price you see on the product page is the final amount you will pay for the item (including 23% Irish VAT).
Yes, you certainly can. You'll find our giftcards right here: https://watery.ie/products/gift-card?_pos=1&_sid=aee35cb01&_ss=r, where you simply choose the desired amount, make the payment, and it will be automatically sent to you via email, ready to be presented to the lucky recipient within a few minutes. Please note that the gift card cannot be exchanged for cash afterward but can only be used for purchasing products. The gift card is valid for 2 years from the date of order.
We order products from all our suppliers every week to ensure that we always have as many of our products in stock as possible. If you see individual products that are not in stock, it is often because the supplier/brand also doesn't have them in stock right now. So, even though we would like to, we cannot order a product based on your request simply because the supplier/brand doesn't have it in stock at the moment. Read more in our section "When will out-of-stock products be back in stock?" If you have a request for an entirely new product that we don't carry, unfortunately, it's also not possible to order it on demand. For instance, if you've seen a product on an American website that we don't have, it's likely because it's a product or color exclusively available in that region, and our European suppliers may not have access to it or be able to source it. We hope for your understanding.
Unfortunately, it is not currently possible to order items with prints. However, swimcaps with prints can be ordered for larger quantities. If you wish to order swim caps with prints, please contact our support here: https://watery.ie/pages/contact-watery, and they will be happy to assist you further.
We are an online-only shop, in which we take pride as champions in Denmark. Therefore, it is only possible to order and view our products online. Even though you don't have the opportunity to visit us and try the product in person, you can easily exchange the color or size through our free returnsystem for exchanges here: https://watery.ie/pages/return. And, of course, you have 365 days to do so. We work hard to ensure that product images accurately represent the physical item, its appearance, and color, and we provide images from all angles. Additionally, you are always more than welcome to contact us here: https://watery.ie/pages/contact-watery if you are looking for a specific item, have questions about a product, or would like a different image of an item if you find the pictures on our website unsatisfactory. There will certainly be one of our fantastic employees ready to assist you—see opening hours here: https://watery.ie/pages/contact-watery
If a product is no longer on the website, unfortunately, it means that the item has been discontinued and will not be restocked. Once a product is discontinued and removed from the website, we are unable to replenish it. It's indeed regrettable, but to continually introduce new products to our range, we must phase out older ones. Often, it's not our decision but rather made by the suppliers/brands, who typically rotate their product offerings every six months to a year. Fortunately, we have over 2,500 products available online at watery.IE, and there are surely other exciting products that might be of interest to you instead.
Over the years, we have sold +50,000 paddleboards, but in a few cases and over time, some boards may experience 4 challenges that are not defects but require some adjustment to the board. You can easily and quickly do this yourself, so it is not a warranty claim. These are the 4: ***1.***The valve is not airtight? In some cases, the valve may loosen during transport from the supplier to us. Therefore, simply tighten the valve upon receipt to prevent air leakage. This may also be experienced after extended use. It's easy and quick with the following procedure, as shown in our video: https://www.youtube.com/watch?v=WIui-La1Rpw 2. Pump does not show pressure? You might think: The pump isn't working if it's not showing anything? However, this is not the case. Naturally, the pump will only register on the gauge when there is a certain resistance inside the board. So, just keep pumping, and when the resistance becomes sufficient, the gauge will start to move. Watch a video here demonstrating how to pump your paddleboard. 3. The valve does not seal? Is all the air escaping when you remove the pump from the valve after inflation? It's a typical problem, but you just need to make sure you close the valve BEFORE pumping. This is done by pressing down on the valve and then turning it. Once the valve is closed, you can attach the pump, inflate the board, and remove the pump again - and presto, no air will escape. 4. Coating detaches from the board? In rare cases, the coating may come loose from the board over time with use. Fortunately, all our boards come with glue for reattachment, included in the repair kit in the orange container. We occasionally see dents in the coating as well. This is something that cannot be avoided, especially if the board is left in the sun when not in use (the sun heats the air inside the board, causing it to expand and create small air bubbles between the board and the coating). To remove these dents and release the air, we recommend using a small needle to make a hole in the coating, allowing the air to escape. If you have any doubts about other aspects of your paddleboard, feel free to contact us here: https://watery.ie/pages/contact-watery, so we can help address your challenges or questions together.
Our headquarters and warehouse are located in Horsens, Denmark, where we started our business in 2017. Our address is: Watery ApS Norgesvej 5 8700 Horsens Denmark
If an item or size is sold out, it is usually not possible for you to pre-order it. It will be indicated on the product page if pre-ordering is available. If the product may be restocked, you will have the option to click on a button on the product page that says "Get notified when back in stock." By doing this, you will receive a notification when the product is back in stock. In some cases, the expected restocking week may also be mentioned. There is no guarantee that the timing is accurate.