We know - returning gifts is sometimes a hassle. Unfortunately, this is also the case with us when it comes to refunding money to someone else's card or even a different card than the one originally used. For security reasons, we cannot refund money to a card other than the one originally used. In other words, it's not up to us to decide this. But we do have a couple of other options: 1. get the refund on the originally used card also either coordinate internally or contact your card issuer for assistance in receiving a refund, even if you no longer have the card. 2. Get a voucher for the amount instead. This will save you the return costs on top of that.

If you have regretted your order after it was shipped, but have not yet picked it up in the parcel shop, it is unfortunately not considered a valid return and you cannot simply leave it in the parcel shop and wait for it to be sent back. This is because we do not have any order information on your return and what you want to do with it. To avoid delays, we recommend that you pick up the package, fill in the information in our returnsystem here: https://watery.ie/pages/return and then send it back to us. This will ensure that you get your money back or exchange your order safely and even faster.

We discourage our customers from sending multiple orders back in the same shipment, as it can make it a bit challenging for our returns system to process your cases correctly. We therefore prefer that you split them up to make sure they are processed correctly.

Whether you have to pay for the return depends on the reason and the desired return. Regardless of why you want or need to make a return, it is done through our return portal, which you can find here: https://watery.ie/pages/return - where all reasons are listed. But let's try to list the reasons below and the associated costs: 1. a regular return/refund (cancelled purchase) You have received one or more products that you don't want to keep. Sometimes this is the case. In this case, EUR 9,5 will be deducted from your refund for using our return label when the return parcel is received and processed. 2. An exchange If you're exchanging one or more products, using our return label is free of charge and at no cost to you. 3. Get a voucher We offer that instead of a regular refund, you can receive a credit voucher for Watery.ie, which will be sent by email. You will also receive a bonus added to your voucher, the amount of which is shown in the return portal. 4. Wrong item delivered This is of course our mistake and therefore the return with our labels does not cost anything. Neither back nor forward to you again. 5. complaint In this case, you just create a case in our return portal, which can be found on this page: https://watery.ie/pages/return. We will of course pay for the label for this and also for sending a new/repaired product back to you. The claim will be pre-approved by a team member after you have created the case in the portal. 6. Missing an item in the shipment In this case, simply contact us here: https://watery.ie/pages/contact-watery,and we will send the missing item at our expense. So, in general, returns: - Exchanges are free of charge - A regular refund costs EUR 9,5. - Voucher + bonus are free

We know that sometimes it can be difficult to be patient. Unfortunately, we can't take any action on your return until we receive your return parcel from An Post. However, you will automatically receive an email at the exact moment we do. You will automatically receive an email the moment we process it. You can therefore rest assured that you will be notified immediately – completely automatically and exactly at the same time we do it. Normally, An Post takes 3-5 business days to deliver the parcel back to us once you've dropped it off at the parcel shop. Once we receive it from An Post, we process all returns within 24 hours of receipt. Overall, this means handling within 5 business days. In some cases, it may take a few days longer. So if you haven't heard from us within 10 days, you are of course welcome to send us an email here: https://watery.ie/pages/contact-watery, and we will help you in co-operation with An Post.

Our returns process is quick and easy for you - we also believe there are many more fun things in life to spend time on :) Especially looking for printers, so of course we've made sure you don't need one. Our return and exchange process consists of 3 steps: 1. fill out our online return label 2. Send the package back 3. Our warehouse will process your return Step 1 - Fill in our return label: Go to https://watery.ie/pages/contact-watery Enter your order number (found in your order confirmation) and the email address you used when placing the order. Click on “Select items” and mark the product you want to exchange, as well as the size or color you want instead. The return portal automatically deducts the price of the returned product from the new product. Shipping on the new order is completely free. If the price of the product has increased since your purchase, you will receive the difference as a gift card. Then click on "return item" and you will afterwards receive a new email with your return label, where you can either write the 9-digit code on the outside of the package or print our return label. Step 2 - Send the package back to us: Pack the products you want to return securely. You can use the parcel bag that we originally sent the package in, as it has double-sided adhesive. It's easy and environmentally friendly. Make sure that all products have the original packaging around them as when you received them. This is required for a successful return. Drop off the package at your nearest An Post parcel shop. You can find the nearest one here: https://www.anpost.com/ (We only use An Post for parcel returns.) Within 3-5 business days from when you drop off the package, An Post will deliver it to us. Step 3 - Handling at our warehouse: Within 3-5 business days from when you hand in the package, An Post will deliver it to us. We then process all returns within 24 hours - not on the weekend. All in all, the process from creating the return to processing it is done in less than 5-7 business days. And made easy for you, too. Find quick answers to your return questions: If you are unsure about the cost of your return, you can read more here on our return page: https://watery.ie/pages/return If you have received the wrong product, you can read more in our FAQ answer under "I have received the wrong item?". If you have received a broken product / the package is damaged, you can read more in our FAQ answer under "I have received a broken product / my package is damaged?" Are you still unsure about the return process? Then you are always more than welcome to contact our customer service - they will be happy to help you :)

We only use An Post for returns. We always do our best to process your return package as quickly as possible. When you drop off your package at a parcel shop, you will receive a parcel number from our suppliers. You can track this parcel number on An Post's website, so you can always follow your package: https://www.anpost.com/Post-Parcels/Track/Search As soon as we receive your return, it will be processed within 24 hours and you will hear from us.

Of course, we would like to help you find a good solution if you end up with a product you didn't need/want after all. To take the stress and hassle out of returns, we have extended the statutory 14-day right of withdrawal to a 30-day full return policy. In addition, we offer an extended period of 365 days if you want an exchange within the same product category or a voucher. This applies from the day you receive the product until the day you drop it off at a parcel shop. However, the product and packaging must be intact and it is important that the product has not been used. You can click here to read more about how to return a product: https://watery.ie/pages/contact-watery

Naturally, we have a warranty on all our products, so we ensure that our customers have a 2-year warranty. Basically, we cover all product faults that are not directly caused by your use. If it should happen that your product breaks within the warranty, please create a case in our return portal, which can be found on this page: https://watery.ie/pages/return. In the portal itself, you need to provide a description of the issue and attach a photo of the defect. One of our employees will then handle your situation  as soon as possible. If your complaint is approved via email, you will be informed whether you need to send the product back through our return system here: https://watery.ie/pages/return for repair or replacement, or whether we will simply send you a new one immediately (depending on the value of the product). In this process, you must of course make sure to claim the defect within a short time after you have discovered the defect. If you complain within 10 days of discovering the defect, the complaint will always be considered timely. If you initially receive a defective product, you must notify us immediately. Read more about the process under "My product is broken, what should I do?" If your complaint is approved through the portal, you will either receive a return label that can be used to send the product back, or in some cases, you will simply receive a new product right away instead

We're really sorry to hear that! Broken products are not cool, so we will do our best to make everything right again. Please create a case in our return portal, which can be found on this page: https://watery.ie/pages/return,. In the portal, you need to provide a description of the issue and attach a photo of the defect. As long as you are within the 2-year warranty period and make a claim within a reasonable time.

We're sorry to hear that. Unfortunately, this is a situation that can occur if you have returned the parcel in the same packaging without removing the original parcel label or clearly marking it with a cross or lines over it. Therefore, you will unfortunately have to pick it up again and make sure that the old label is now covered up, after which you can use the same label you originally created in the returns portal.

We have created our return system, which can be found here: https://watery.ie/pages/return to make it quick and easy for you as possible - but also for us. Therefore, we only accept returns that are sent through our return system with An post. We hope you will respect that. Here, the package is insured and we can track it along the way. The alternative is that if you send the package back yourself without using our system, we will not have tracking on your return. This means that the responsibility for the package and its safe arrival to us lies with you, and furthermore, we cannot know what you want to happen with the return if you have not filled out our procedure first. We do not receive or accept return packages that are sent COD or to a parcel shop.

An eternal question - but don't worry, it's super easy and straightforward! All orders are followed by an order confirmation, which is sent by email. This is the 6-digit number starting with "IE" (this "IE" is part of the order number). For example, your order number could be IE123456. If you can't find your order confirmation, check SPAM first, where it would otherwise be located. Alternatively, you can also find your order number on the shipping label attached to your received shipment.

If our return portals can't find your order at first, we recommend that you check if your information is correct. You can find our return portal here: https://watery.ie/pages/return It should be your original order number and the original email address you entered. In addition, remember that the order number must be written in exactly the same way as in your order confirmation - i.e. with "IE" in front and without spaces before the number. In addition, it may be because the right of withdrawal has expired, which is why the return portal will automatically reject your return. If your order was placed more than 2 years ago, this is why. If it still doesn't work after these checks, just contact us so we can fix the problem. You can easily contact our customer service here: https://watery.ie/pages/contact-watery