You can certainly do that. In that case, it's just a regular online order here on watery.dk, where you can add the company name during the payment process. After completing the purchase, you will automatically receive an order confirmation, which you can use as an invoice for your accounting. After the purchase has been paid, you can also request an additional invoice. For orders over 670€, it is also possible in some cases to purchase on invoice / EAN. Read more about it in our section "Can I pay by invoice, EAN or bank transfer?".
We would love to be able to place your order with you over the phone, but unfortunately, it is not an option as payment cannot be processed by us, solely for security reasons. So, unfortunately, we cannot offer that. However, please feel free to contact us: support@watery.ie, and we can electronically guide you through the entire process while you complete it on your own computer/phone.
On many of our products, we offer quantity discounts if you buy 2, 3, or 4 pieces of the same product. This will be indicated on the product page if this is an option. However, this only applies to the exact same variant/size. If it is not mentioned, it means that, unfortunately, we cannot provide you with a quantity discount on that product. However, for orders of over 30 pieces of the same product category, we will consider the possibility of creating a special offer. This is not applicable to orders under 30 pieces. Contact us here: support@watery.ie if you would like a quote for these larger quantities - we will get back to you within 48 hours with an offer.
Yes, we understand the challenge, and we want to help you get the correct size from the start! On all product pages with size options, you will find a button that says "Find your size." When you click on it, a visual guide, a size chart, and instructions on how to measure your body will appear on your screen. Here, you have the opportunity to take your body measurements, such as height, chest circumference, waist circumference, or weight, so you have all your precise measurements. Afterward, you can easily refer to our size chart to find the right size based on your body measurements. Alternatively, you can find all our size guides for our many brands here: https://watery.ie/pages/size-guides-overview
Behind the screen, we work hard every day to make the shopping experience as easy, clear, and fast as possible on watery.dk. But we'd be more than happy to guide you through with this step-by-step guide: Go to watery.ie (this is the homepage). From here, you can either find your product from the menu at the top or search for it. On the product page, click "Add to Cart." Your cart will then open from the side or across the screen. Click "Go to checkout" and fill in your information, choose your delivery method, and finally, your payment method. Voila! You'll arrive at a page titled "Thank you for your order," and you can be sure that your order has been processed by us. You will then receive an order confirmation within 10 minutes. If not, you can read "I have not received my order confirmation?" If the technology is acting up, you are always welcome to contact our customer service to guide you through the process from the homepage to placing the order.
If you have accidentally placed two identical orders, ordered an item twice by mistake, or have other changes to your order before it is shipped, please contact us immediately. If we have already shipped your order, you can always return the item. The package is dispatched from our warehouse when you receive the email titled "Your package from Watery.ie has started its swim." You can then choose to exchange the item for another or get a refund. We do what suits you best. Returning or exchanging a product.
Please contact us here: https://watery.ie/pages/contact-watery, as soon as possible so that we can help correct it promptly. Please note that we can only change the information before the order is shipped. If you have received an email titled "Your package from Watery.dk has started its swim," it means that your order has already been shipped, and therefore, we can no longer make any changes to the order. However, we can still ensure that the email, name, or phone number is corrected to ensure that tracking links, etc., are sent to the correct email and recipient.
Your order confirmation is sent to the email you used during your purchase. But if you haven't received it, here are 3 quick steps: 1. Wait 5-10 minutes. It can take up to 10 minutes from completing the order to it appearing in your inbox. 2. Check your spam folder. It's often there by mistake when customers can't find it. 3. If it's still not there, please contact us: support@watery.ie. In almost all cases, this is because the email address has been entered incorrectly and cannot reach you. Our customer service can quickly correct the email, also on your shipment, and resend the order confirmation to you - ensuring that you also receive the tracking link.
The reason you can't see the images is most often related to the acceptance of cookies when you entered the website. If you do not accept all cookies, including preferences, statistics, and marketing, some images may not appear on the website. Therefore, all fields must be accepted. To enable the option again, follow these steps: Computer: Go to watery.ie Open an incognito/private window by pressing Ctrl + Shift + N There are no settings in your browser in this mode, and the images should appear again once you click "Allow all cookies." Mobile/Safari: Open Safari/Chrome on your mobile Tap the "Tabs" button Tap the number of tabs to see the "Tab Groups" list Tap "Private" and then OK There are no settings in your browser in this mode, and the images should appear again once you click "Allow all cookies." If it still doesn't work, we recommend trying on another computer/mobile or in another browser - it should work then. Alternatively, if you don't wish to accept cookies, you can still shop on watery.dk by contacting us. Our friendly customer service colleagues will guide you through the products on watery.ie, helping you choose the right items.
At Watery.ie, we have dynamic pricing and continuously run new offers. Unfortunately, this means that we cannot offer to refund the difference on an item that is discounted a few days after your order. Your price is valid when your payment is completed - as a customer, you have accepted the price of the item. If you wish to have the product at the better price and you have received the item, you are welcome to return the item as a regular return (costs 9,5€) and then purchase the product at the new price online instead. However, we are confident that the next time you need new swim equipment, there will be another good offer waiting for you.