We are well-known in the industry for our extremely fast delivery. If you hit us right, you can expect your order to be shipped within minutes - almost as fast as Michael Phelps set his world record in the 100m butterfly. Unfortunately, the quick dispatch means that the window for canceling or modifying your order is relatively small. Hurry to contact us as soon as possible so that we can try to accommodate your request before our warehouse packs and sends it to you. If we manage to cancel your order, the funds will only be reserved on your account and released shortly afterward. We only withdraw the funds once your order is packed and ready for shipment from our warehouse. Please note that once you have received the email "Your package from Watery.ie has started its swim towards you!", it is unfortunately no longer possible to cancel or modify your order. At this point, the package has typically already been picked up by the package distributor and is on its way to you. If we have already packed and shipped your order, you always have the option to return it after receiving it. We handle it entirely according to your preferences. You can easily return your order after receiving it through our return portal here: https://watery.ie/pages/return

We would, of course, like to help find a good solution if you have entered the wrong address or wish to change the delivery address. As we quickly process and pack your order at our warehouse, we have only a very short window to change your delivery address. Therefore, we recommend that you contact our customer service as soon as you discover the error. We will do our best to find a good solution. You can easily find our phone number and email for customer support under "How do I contact your customer support?"

You have received your tracking number for your order in "Your package from Watery.ie has started its swim towards you!" It looks like this: Please be aware that depending on your chosen delivery method, it may take up to 48 hours before your package is registered with the distributor, so you may not always be able to track it immediately. The tracking link will only show information once it has been scanned at the freight carrier's terminal and not when it is picked up from us. If you have your tracking number, you can easily and quickly track your package with your chosen carrier: - Delivery with An Post

Nothing is more important to us than ensuring that your package reaches you safely! Therefore, we always do our best to pack them securely and well, ensuring that your items arrive in good condition. We pack in shipping bags made from 100% recycled plastic, as we, like many others, want to take care of our beautiful Earth. Additionally, we have made sure that our bags are easy to reseal, in case of returns or exchanges. If your product is damaged during shipping, we recommend following the procedure described in the section "I have received a damaged product / my package is damaged?"

It's truly the worst thing that can happen, especially when you've been looking forward to it. We are deeply sorry for this, but even with our experienced warehouse staff, mistakes can unfortunately occur from time to time. We sincerely hope for your understanding. However, we are known for resolving such challenges quickly and efficiently. Simply send us an email with your order number and the name of the missing product. You can contact us here: https://watery.ie/pages/contact-watery If you want to expedite the process, you can also attach a picture of the delivery so we can see if it's the courier's handling of the packages that may have opened it and let the product fall out. Afterwards, we will immediately send you the missing product, so you can have it as soon as tomorrow. Internally, we will also investigate what may have caused the error so that we can avoid it in the future. We greatly appreciate your patience and cooperation in resolving this quickly.

If you have multiple orders on our website, unfortunately, we do not ship all items together. Our goal is to ensure that you receive all the correct products as quickly as possible, which is why we pack and ship your orders separately. If you have further questions, feel free to contact our customer service, who is ready to assist you.

It can happen that our return labels sometimes end up in our spam, so we recommend checking it thoroughly. If you still cannot find your return label, please feel free to contact us, and we can look into it further. You can find more information on how to contact us under "How do I contact your customer support?"

It’s never a good experience for you as a customer, and it’s especially unfortunate when we carefully check the quality of each item before it leaves our warehouse. But again, let’s solve this quickly – fast and easy for you (and of course at no cost to you). It should naturally be simple and quick for you if a product doesn’t meet the standard. That’s why we’ve made everything digital in our return portal. Here’s how it works: Go to our return portal: https://returns.reversio.io/watery.ie Select Claim and fill out the form. You’ll be asked to upload 2–3 pictures clearly showing the defect, along with a short description of the issue. This allows our return team to quickly assess the case without unnecessary hassle for you. Once the claim is registered, we’ll handle it right away and get back to you as soon as possible with the next step. If your claim is approved, we’ll make sure you get a solution – either by repairing the product or by sending you a completely new one. So you don’t need to worry about returning the product right away. Just wait for our response, and we’ll guide you further if needed.

We are incredibly sorry that you have received the wrong product. With humans and not robots on our warehouse team, mistakes can happen, although it occurs rarely. We want to resolve the situation quickly and at no cost to you, so we can rectify the error within a day or two. We appreciate your patience and understanding. It only takes 3 steps for you: 1. Start by double-checking if you received a different item than the one you ordered. Is the size just listed differently than on the website? Does the product have the same name as the one you ordered, but our website shows a different picture than what you see? 2. If you have received the wrong item, simply fill out our online return form here: https://watery.ie/pages/return and check the box "Wrong item delivered." After that you will get a returnlabel via email which you can print out and use to send your package back to us. 3. We will receive the wrong product within 1-3 days and immediately send you the correct product, so you will have it within a few days in total. Incorrect items have high priority in our return department. Unfortunately, we need to have the wrong product back first, as we have experienced cases where some customers have received the correct product but then fail to return the wrong product. We apologize for the inconvenience, but it is necessary to maintain the quality of our service. If there is an urgency to receive the correct product, please feel free to contact us after you have dropped off your package at a pick-up point and then send your return link to our email. This way, we can send you the correct product without waiting for the return process. The only requirement is that the package has already been dropped off at the pick-up point and can be tracked via the tracking link. This allows us to handle the replacement quickly and efficiently to meet your needs. All shipping costs are, of course, covered by us.

If you have received the shipping email with a notification that your order has been packed and includes a tracking link, your package is usually handed over to the carrier on the same day. Refer to "When will my package be delivered?" to check pickup times for different carriers. However, there are instances where the carriers may not be as prompt as us in getting your package all the way to you, resulting in delays or, in rare cases, misplacing your package. Follow the steps below if your tracking link shows that it has been several business days since your package last moved: 1. The tracking information on the link is only displayed when the package arrives at the carrier's terminal, not when they pick up the package from us. 2. If the carriers are exceptionally busy, it may take up to 2 business days before the tracking link shows the first update. Unfortunately, we cannot control this, but we consistently follow up to ensure they adhere to our quality agreements. 3. Check your order confirmation, which you received via email immediately after placing the order, to verify if the correct address is provided for the order. Is the address 100% accurate? 4. If it appears that your package is stuck and has been for more than 2 business days, contact us. Let us know if there were any address errors or if everything looks as it should. Our fantastic support team will assist you within a few hours, at the latest within 24 hours. If the package is lost, we will promptly send you a new one. 5. Subsequently, in collaboration with the carrier, we will initiate an investigation to locate the missing package. It is typically found at a depot and then sent to you. If, contrary to expectations, the carrier does not locate the package, we will send a new one to you. You can easily contact our customer service here: https://watery.ie/pages/contact-watery Thank you very much for your patience.

If you can see on the tracking that the package is ready for pick-up at a An Post pick-up point, you can easily go to the pick-up point and collect it. Just bring your tracking number/pick-up code, which you received from your supplier, along with valid identification. If you haven't received your pick-up code, we would recommend contacting the supplier as they will be able to provide you with that information.

On Watery.ie, we offer An Post as an delivery option. However, we can guarantee you: 1. Free delivery for purchases over 79€. 2. Low shipping cost of 6€ on at least one delivery method for purchases under 79€. 3. We pack all orders until 10:00 PM every day, ensuring you a fast delivery.

Here at Watery, we think fast and secure delivery is important. In 99.3% of cases, we offer 3-5 days delivery when you order within the deadlines listed below. Depending on the time of day you order, whether it's a weekday or a weekend and which carrier you choose, it will take 3 or 5 days for delivery. However, we can guarantee that we have a crew at work 7 days a week from 08:00 AM to 10:00 PM, so the last parcels can be picked up by 10:00 PM - even on weekends. To give you an overview, you can follow these starting points where we pick up parcels: Delivery with An Post - Home delivery to your door: Order before 5:00 PM every day of the week = Expected delivery: 3-5 days - Parcel shop delivery: Order before 10:00 PM every day of the week = Expected delivery: 3-5 days You can always use the tracking number sent to you to track your parcel - you will receive it by email immediately after we have finished packing your order. See the question "How can I track my package?" to find out where your parcel is located. Unfortunately, human error does happen - both on our part and on the part of our chosen carriers. It's just as annoying every time, but it's hard to avoid 100%. For us, it may be because we have made a stock error and therefore don't have the item in stock anyway, while for our carriers it may be because they are extra busy or have thrown the parcel away. See the question "You haven't sent my package yet?" if you haven't received a shipping email from us yet and see the question "My package hasn't moved for several days on the tracking link (+2 days)?" if you have received the tracking link but nothing has happened on it yet.

At watery.ie we primarily ship to Ireland only. If you scroll down to the bottom of our website, you can see the various countries where we have webshops. Please visit the shop that is local to the country where you want delivery. On the different country-specific websites, you also have the option to view delivery methods and prices for that particular country. Unfortunately, we do not currently ship to Greenland, the Faroe Islands, and the United Kingdom, as well as countries outside of Europe. However, we are continuously working to expand our delivery area and add more countries to our shipping list.

Speed and delivery reliability are crucial for us at Watery and our customers (everyone hates missing their swim shoes in the suitcase on the way south because the package got lost... yes, we've experienced it too). But with so many happy customers, unfortunately, we can't personally deliver orders, even though we'd love to. Therefore, we rely on well-known postal and courier services. As the next best option (after ourselves), at Watery, you can choose how you want your package delivered: An Post We offer free shipping on orders over 79€ You can learn more about delivery here: How can I track my package? Note: All delivery times are estimates/expected, and there may be occurrences with the distributor or postal service. If you have questions about how to track your order, please read "How can I track my package?"

If you have placed an order but have not yet received a shipping email notifying you that your order has been packed, including a tracking link, one of these two things may be the reason: 1. We haven't reached the packing of your package - Within 24 hours of ordering We process all orders daily, regardless of the carrier used, every day of the year. If you placed your order within the last 24 hours, it might be that we haven't processed your specific order yet. However, there's no need to worry; we will definitely get to your order in due time, and there are no expected issues. So please be patient and wait with confidence. 2. We made a warehouse error - Over 24 hours from ordering If more than 24 hours have passed since your order, and you haven't received notification that it has been shipped, it could unfortunately be due to a warehouse error involving one or more of your ordered products. We deeply apologize for this and regret any inconvenience caused. When it comes to people like you and me handling, counting, and packing orders, occasional errors are unavoidable. We hope you understand, even though it only happens in 0.3% of our orders. If your order is affected by this, our warehouse will try to contact you via phone or email as early as the day after your order. The purpose is to collaborate with you on a solution, either by offering an alternative product or by sending what we have available. If we cannot reach you, we will repeat the attempt the following day. If we still cannot contact you, we will send what is available in stock and remove the missing items from the order. This ensures that you still receive your package as quickly as possible. If you are aware of this situation, feel free to contact our customer service for a quicker resolution: https://watery.ie/pages/contact-watery