Unfortunately, we do not offer the option to pay by invoice, EAN or bank transfer as a private person. However, we do offer companies / municipalities to pay by invoice / EAN for orders over 270€ by agreement with us. Contact us here: https://watery.ie/pages/contact-watery by email. However, we require payment in advance before dispatch of goods. Please see "What payment options do you offer?" to see the full overview of possible payment methods.
We always pay all your payment fees regardless of payment method. We hate the idea of having to worry about fees when shopping online, so we've made sure you don't have to when you shop with Watery. You only pay the price of the goods at Watery. No hidden fees.
We recommend that you please never open links or attachments from other emails than our own. You will always receive your emails, order confirmations and delivery confirmations etc. on our support email: support@watery.ie Should you have any further questions for our customer support, you can read more under "How do I contact your customer support?"
Should you need help, our customer support team is always ready to assist you. We are available by email, chat and phone every weekday from 7:00 AM - 3:00 PM and 5:00 PM to 9:00 PM . We are also available by phone on weekends, Saturdays from 10:00 AM - 4:00 PM and Sundays from 2:00 PM - 10:00 PM. Below you will find our contact information for email and phone: E-mail: support@watery.ie Phone: [+353 818 882 475](tel:++353 818 882 475)
All payments are processed through the Danish company Clearhaus and are securely encrypted by SSL, so you can feel completely safe and secure when shopping with us. Neither Watery nor anyone else will see your personal information. Clearhaus is certified with the highest PCI standard, which requires the use of more than 200 security controls. Together with Clearhaus, we ensure that Watery is one of the safest places you can shop online. Watery SSL certificate. At Watery, we keep our site very secure, whether it's our server or platform. We always make sure to use the latest security updates available. This also applies to the SSL certificate that Watery.dk has. Furthermore, all our pages run through a secure HTTPS connection using secure 256 bit encryption. HTTPS encryption is a pairing between you and our servers to ensure that no one can see your personal information. You can always check if a website uses a secure HTTPS connection by looking for a small padlock icon and a clear message with "HTTPS" in the address bar.
It's only fair. And we'd love to help you with that. Simply contact us and we'll make sure all your information is deleted from our systems. You can easily contact our customer service here: https://watery.ie/pages/contact-watery
If the payment fails, is declined or otherwise causes problems, please follow these 4 steps: 1. Go back from payment/checkout and try again. In the vast majority of cases, this is a one-off technical error. 2. If it still doesn't work, please try another payment option/card. 3. Please note the error message you receive or the problem you are experiencing and the payment method you have chosen. Please take a screenshot of your problem if possible. 4. Please contact us here: https://watery.ie/pages/contact-watery with the above information and add any other relevant information, such as the device and browser you are using. 5. We will contact you within hours, maybe even minutes, and get your issue resolved! Should you experience any issues with verifying your payment, please contact us so we can see if we can help you through it in another way.
Our headquarters, office and warehouse are located in Horsens, Denmark. Here's what you're probably looking for: Watery ApS CVR: DK39718626 Norgesvej 5 8700 Horsens Denmark E-mail: support@watery.ie Phone:+353 818 882 475](tel:++353 818 882 475) If you want to read more about us, our history and meet our employees, please click through to this section: https://watery.ie/pages/our-story
All personal data you provide to us is 100% secure. We have a secure server with a secure encrypted HTTPS connection. You can read much more about this in our section "Is my payment information secure?". To shop at Watery, you must provide your name, email and address. We only use this information to send your order to the right place, send you an order confirmation email and an email update that your order has been dispatched. - We will never pass on your information to a third party and never share your data elsewhere. - We will never send you unsolicited emails. You will only receive emails from us if you sign up for our newsletter. - We only store your name, email and address in our system for accounting purposes in accordance with the Danish Bookkeeping Act. If you have any questions regarding payment security, please read our section "Is my payment information secure?". Otherwise, you are also very welcome to contact us with further questions.
Nothing is more important to us than your security. This applies to your card details, your personal information and your behaviour on watery.ie We cannot see or have access to your card details. This is done through our partner Clearhaus, which we do not have access to. See more in our section "Is my payment information secure?" Your personal information such as name, address, phone number and email can be seen by our employees, but will not be used for anything other than dispatching your order or contacting you in case of problems with your order. Read more in our section "We care about your personal information" You can also read more in our privacy policy here: Watery guarantees. We will NEVER see any of your personal information that you use for payment, such as your card details. See more in our section "Is my payment information secure?" We take your personal information very seriously and will never pass it on to a third party. Read more about personal data in our section "We care about your personal information" We never withdraw the amount from your order until we have packed and dispatched your parcel from our warehouse. That way, you won't end up paying for something you don't get. In rare cases, however, it may be necessary to charge the payment earlier if it is a long pre-order where the reservation of the amount would otherwise expire. If this is the case, it will be clearly stated on the product page before purchase, both in the headline and in the description. We have a 365-day full return policy if you want an exchange within the same product category or a store credit*. Read more in our section "How long is my return period?"* You will receive an invoice/delivery confirmation with your products and an order confirmation by email as soon as you have ordered goods from our site. Apart from that, we are just an ordinary Danish company, Watery ApS with our Danish CVR no. 39718626, which is located at Norgesvej 5, 8700 Horsens, where our 35 Danish colleagues work from and where both office and warehouse are located. If you are still in doubt, you can read more than 10,000 Danish reviews of us on our Trustpilot here: https://dk.trustpilot.com/review/watery.ie - over the years since the start in 2016, we have had more than 200,000 customers through the shop.
At Watery.dk we accept the following payment methods: Mastercard, Paypal, Visa, iDeal, Trustly. If you are unsure whether we can accept your payment method, you can easily check when ordering if it is accepted. See the section "Can I pay by invoice, EAN or bank transfer?" for information about these payment methods. We hope you are able to pay with one of these payment methods - and if not, please contact us here: https://watery.ie/pages/contact-watery if you use another, so we can add it in the future. In 2021, it became even safer to pay by card due to a new EU directive. This means that when using card payments (Visa and Mastercard) you will be asked to verify your payment through "3D Secure". This process only goes through your bank, but should you experience problems verifying your payment, please contact us here: https://watery.ie/pages/contact-watery, so we can see if we can help you through it in another way.
We only withdraw your money once your order has been dispatched. This happens automatically when your order is marked as dispatched in our system and you receive a tracking link. Please note that for certain credit cards, the amount will be reserved immediately. This does not mean that the money has been withdrawn, but that it is ready to be withdrawn upon dispatch. As soon as you have received the email "Your parcel from Watery.ie has started its swim to you!" it means that your parcel has been dispatched from our warehouse and we will deduct the money. In rare cases, however, it may be necessary to withdraw the money earlier in the case of a long pre-order, where the reservation of the amount would otherwise expire. This will be clearly stated on the product page before purchase in the header and in the description if this is the case.
The money will always go into the same payment method as used during the purchase. This means that the account the money is debited from is locked and the money will in any case always be returned to the same account. For example, if you have purchased through one of our instalment payment providers, the money will automatically be returned to that payment provider and they will then refund the money to you. If you have any further questions, please feel free to contact us at our customer support, which you can find under: "How do I contact your customer support?"